cwtch & cushions

Privacy Policy
Cwtch & Cushions
Effective Date 1^st November 2024.

Cwtch & Cushions is committed to safeguarding your privacy. This policy explains how we collect, use, store, and share your information when you visit our website or use our services.

1. Information We Collect

We may collect and process the following types of information:

Personal Identification Information: This includes your name, email address, billing and delivery address, phone number, and payment details provided when you make a purchase, create an account, or contact us.

Technical Data: This includes IP address, browser type, time zone settings, and other details about your device and interaction with our website, collected via cookies and other tracking technologies.

Usage Data: Information about how you use our website, products, and services.

2. How We Use Your Information

We use your information for the following purposes:

Processing Orders: To process and fulfil your orders, communicate with you about your purchase, and provide customer support.

Improving Our Services: To understand how customers use our website and improve its functionality and user experience.

Marketing and Promotions: With your consent, we may use your contact details to send you promotional offers, updates, and other marketing communications. You may opt out at any time.

Legal Compliance: To comply with legal obligations, resolve disputes, enforce our terms and policies, and prevent fraudulent activity.

3. Sharing Your Information

Cwtch & Cushions will not share your personal information with third parties, except in the following cases:

Service Providers: We may share your data with trusted third-party providers who assist with services such as payment processing, website hosting, and marketing, but only as necessary for them to perform these services on our behalf.

Legal Requirements: We may disclose your data if required by law or to protect our rights, comply with a judicial proceeding, court order, or legal process.

4. Data Retention
   We retain your personal information only as long as necessary for the purposes outlined in this policy, including fulfilling legal, accounting, or reporting requirements. When data is no longer needed, we securely delete or anonymise it.
5. Security
   We use appropriate technical and organisational measures to protect your personal information from accidental loss, unauthorised access, or disclosure. While we strive to protect your data, no internet-based service is entirely secure. Please ensure you take precautions when accessing our services.
6. Your Rights
   Under UK GDPR, you have the following rights regarding your personal data:

   Access: You may request a copy of the personal data we hold about you.

Correction: You may ask us to correct any inaccuracies in your personal information.

Deletion: You may request deletion of your personal data in certain circumstances.

Restriction: You may ask us to restrict the processing of your data.

Objection: You may object to the processing of your data for direct marketing purposes.

Data Portability: You may request that we transfer your data to another service provider.

To exercise any of these rights, please contact us at [email address]

7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our website to enhance your experience and gather information on usage patterns. For details, please see our [Cookie Policy]

8. Updates to This Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or contacting you directly.

9. Contact Us
   If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Cwtch & Cushions
59 Commercial Street
Kenfig Hill
Bridgend CF33 6DH

07717 820252